Terms of Service & User Agreement

Thank you for choosing CineFlox! We are delighted to have you as part of our growing community of entertainment enthusiasts. Before you proceed, we kindly ask you to take a few moments to read through the following Terms of Service carefully. These terms govern your access to and use of all services, content, and features available through our platform.

These Terms of Service (“Terms” or “TOS”) represent a legally binding agreement between you (“User,” “you,” or “your”) and CineFlox (“we,” “us,” or “our”) with respect to your access to and use of our website, mobile applications, and all associated services (collectively, the “Services”). By creating an account, completing a subscription purchase, or otherwise accessing the Services in any manner, you expressly agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use or attempt to access our Services.

1. About Our Services

Our platform is designed to bring you a rich and seamless entertainment experience, offering access to a curated library of films, series, live events, and on-demand content. Through our website and supported applications, we aim to:

• Provide you with information about our available content and subscription plans;
• Enable you to create and manage a personal user account;
• Facilitate secure processing of subscription payments and renewals;
• Deliver streaming access to licensed and curated content within your selected subscription tier;
• Offer customer support and account management tools;
• Keep you informed of updates, promotions, and changes to the platform.

We continuously work to improve our platform and may add, modify, or remove features and content at our sole discretion. We do not guarantee the permanent availability of any specific title, feature, or service element. Some content accessible through our platform may originate from or link to third-party sources; we make no warranties regarding the accuracy, availability, or appropriateness of such content.

2. Eligibility & Account Registration

By using our Services, you represent and warrant that you are at least 18 years of age and possess the full legal capacity to enter into a binding agreement. If you are accessing the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

To access our Services, you are required to register and maintain an active account. During registration, you must provide accurate, current, and complete information, including your full name, a valid email address, and a secure password. You may also be required to provide valid payment details to activate your subscription. You agree to keep all account information up to date at all times.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately if you suspect unauthorized access to your account. We will not be liable for any loss or damage arising from unauthorized use of your credentials where such use results from your failure to maintain adequate security.

We reserve the right to suspend or terminate any account that we believe, in our sole discretion, has provided false information, is being used fraudulently, or is otherwise in violation of these Terms.

3. Technical Requirements

To access and enjoy our Services without interruption, your device must meet certain minimum technical requirements. These include, but are not limited to:

• A stable broadband internet connection (minimum 5 Mbps recommended for HD streaming; 25 Mbps or higher for 4K content);
• A compatible device such as a desktop computer, laptop, smartphone, tablet, or smart TV;
• An up-to-date version of a supported web browser (such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari) with JavaScript and cookies enabled, or our official application where applicable;
• Sufficient device storage and processing capability to handle streaming playback.

We are not responsible for any degraded experience, buffering, or inability to stream resulting from inadequate internet speed, unsupported devices, outdated software, or other factors outside our control. We recommend regularly updating your browser or application to ensure compatibility with the latest platform features.

4. Authorized Use of the Platform

You are granted a limited, personal, non-exclusive, non-transferable, and revocable right to access and use our Services strictly for your own personal, non-commercial enjoyment. This means you may view, stream, and interact with content made available through your subscription, subject to these Terms, for as long as your account remains in good standing.

You acknowledge that all content available through our platform — including but not limited to video, audio, graphics, user interfaces, and software — is owned by or licensed to us, and is protected by applicable copyright, trademark, and other intellectual property laws. You may not, under any circumstances:

• Download, record, copy, or redistribute any content from the platform without prior written consent;
• Modify, adapt, translate, reverse engineer, or create derivative works from any part of our Services;
• Use our trademarks, logos, or brand assets without express written authorization;
• Use automated tools, bots, scrapers, or scripts to access, extract, or interact with the platform;
• Sell, sublicense, or otherwise commercialize access to the Services or any content therein;
• Frame, mirror, or embed any part of our platform on third-party websites without permission.

Any unauthorized use of the Services may result in immediate account termination and may expose you to civil or criminal liability under applicable law.

5. Intellectual Property Rights

All intellectual property rights in and to the Services, including but not limited to software, design elements, content, databases, trademarks, trade names, and service marks, are and shall remain the exclusive property of CineFlox or its licensors. Nothing in these Terms shall be construed as transferring any intellectual property rights to you.

Third-party content available through the platform remains the property of its respective owners and is made available under license arrangements. Your subscription does not grant you any ownership interest in any content, and all rights not expressly granted herein are reserved.

6. Privacy Policy & Cookies

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you acknowledge that you have read and understood our Privacy Policy and consent to the practices described therein.

Our platform uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyze usage patterns, and support the delivery of relevant content and communications. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of the platform. For full details, please refer to our Cookie Policy.

7. Third-Party Links & External Content

Our platform may contain links to or integrations with third-party websites, services, or applications that are not owned or controlled by us. We have no control over the content, privacy practices, or availability of such third-party resources and accept no responsibility for them. The inclusion of any link to a third-party site does not constitute an endorsement, recommendation, or approval of that site or its content. You access any third-party resources entirely at your own risk.

8. Subscription Plans & Billing

We offer a variety of subscription plans to suit different viewing needs and budgets. Each plan provides access to our content library for the duration specified at the time of purchase — whether that is a trial period, a monthly cycle, or an annual term. Details of available plans, including pricing and included features, are displayed on our pricing page and may be updated from time to time.

Upon selecting a plan and completing payment, your subscription becomes active immediately. Subscriptions renew automatically at the end of each billing period unless you cancel prior to the renewal date. Your payment method on file will be charged at the then-current renewal price. You are responsible for ensuring that your payment details remain valid and up to date to avoid unintended interruptions to your service.

We reserve the right to modify subscription pricing. Where we intend to increase the price of your existing subscription, we will provide advance notice via email or an in-account notification, giving you the opportunity to cancel before the new pricing takes effect. Your continued use of the Services following a notified price change constitutes your acceptance of the updated pricing.

9. Cancellation of Your Subscription

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Cancellation takes effect at the end of your current billing period — you will retain full access to the Services until that date and will not be charged for any subsequent billing period.

We do not offer prorated refunds for unused portions of an active subscription period. Cancellation is not retroactive and does not entitle you to a refund for the current period. If you cancel, please continue to enjoy the Services through the remainder of the period you have already paid for.

We reserve the right to cancel or suspend your subscription at any time if you are found to be in breach of these Terms. In such circumstances, no refund will be issued.

10. Refund Policy

We want every subscriber to have a positive experience with our platform, and our support team is always available to assist with any difficulties you encounter. However, due to the nature of digital subscription services, our refund policy is necessarily limited in scope.

All trial packages and introductory offers are strictly non-refundable. By completing the purchase of a trial plan, you expressly acknowledge and agree that no refund will be issued under any circumstances, including but not limited to: change of mind after purchase, a claim that the purchase was made in error, a claim of unauthorized use of your payment method, non-use of the service during the trial period, or dissatisfaction with the content or features provided.

If you believe your payment details were used without your authorization, you must contact your bank or card issuer directly. Such a claim does not constitute grounds for a refund from CineFlox and will not be processed as one.

For standard (non-trial) subscription plans, a refund will only be considered where a verified, documented technical failure on our part prevents you from accessing the Services entirely, and where our support team has been given a reasonable opportunity to resolve the issue but has been unable to do so. To be eligible for consideration, you must contact us within 48 hours of the issue first occurring.

The following circumstances are explicitly not accepted as valid grounds for a refund request:

• Change of mind or decision that the service does not meet your expectations;
• Claiming that a purchase was made by mistake or without full understanding of the terms;
• Claiming that a transaction was unauthorized (contact your bank or card issuer directly);
• Forgetting to cancel the subscription before an automatic renewal;
• Partial use of the subscription period, regardless of how much time remains;
• Dissatisfaction with the content library, streaming quality, or available features;
• Technical issues arising from your own device, internet connection, or browser configuration.

Before submitting a refund request, we strongly encourage you to reach out to our support team. In most cases, technical issues can be resolved quickly, and our team is committed to helping you get the most from your subscription. Refund requests must be submitted through our official support channel and will be assessed at our sole discretion.

For security purposes, any approved refund will only be returned to the original payment method used at the time of purchase. Refunds cannot be issued to expired, cancelled, or alternative payment instruments.

11. Chargebacks & Payment Disputes

Filing a chargeback, reversal request, or payment dispute with your bank, card issuer, or payment provider without first contacting CineFlox support and allowing us a reasonable opportunity to resolve your concern is considered a direct and material breach of these Terms.

We maintain comprehensive records of all transactions, subscriber access logs, IP address data, and usage activity. In the event of a chargeback or dispute, we will submit this evidence to the relevant payment provider to contest any claim that does not comply with our stated refund policy. Accounts subject to an active dispute will be suspended immediately pending resolution. Any account found to have submitted a fraudulent or bad-faith dispute may be permanently terminated and may be subject to further action as permitted by applicable law.

12. Payment Information & Security

By providing payment information to us, you represent and warrant that: (a) the payment method is valid and in your name, or belongs to an individual who has expressly authorized you to use it for this purchase; (b) you have the legal right to use the payment method provided; and (c) all payment information you supply is accurate and complete.

If you provide another person’s payment details, you acknowledge that if that person requests a refund and the account qualifies under our refund policy, we may refund directly to that person, which may result in interruption or termination of your Services. All payment transactions are processed through secure, PCI-DSS compliant third-party payment processors. We do not store full card details on our servers.

13. Prohibited Uses

To maintain a safe and fair environment for all users, the following activities are strictly prohibited when using our Services. You must not:

• Attempt to impersonate another person or use another user’s account credentials without authorization;
• Use, share, or distribute the Services for commercial purposes, including reselling or sublicensing access;
• Attempt to probe, scan, or test the vulnerability of our systems or networks, or breach any security or authentication measures;
• Decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code of any part of our platform;
• Interfere with or disrupt the integrity or performance of the Services or the data of other users;
• Use the Services as a basis for creating a competing product with a substantially similar look, feel, or design;
• Access the Services through any automated means, including bots, crawlers, or scrapers, unless expressly permitted by us in writing;
• Use our brand assets, trademarks, or content in unsolicited communications, spam, or misleading advertising;
• Engage in any activity that is illegal, defamatory, abusive, threatening, harassing, or otherwise harmful to any person;
• Upload, share, or transmit any content through the platform that violates any third party’s intellectual property rights, privacy rights, or applicable law.

Engaging in any prohibited activity may result in immediate account suspension or termination without prior notice and without refund, and may additionally expose you to civil or criminal liability.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, OR COMPLETENESS OF ANY CONTENT AVAILABLE THROUGH THE SERVICES.

We strive to maintain our platform on a commercially reasonable basis, but cannot guarantee continuous or uninterrupted availability. Scheduled maintenance, technical issues, or events beyond our reasonable control may result in temporary unavailability of the Services.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CINEFLOX OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR LOSS OF GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. YOU ACKNOWLEDGE THAT THIS LIMITATION OF LIABILITY REFLECTS A REASONABLE ALLOCATION OF RISK AND IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US.

16. Changes to These Terms

We reserve the right to update, modify, or revise these Terms at any time for any reason, including to reflect changes in our Services, applicable laws, or business practices. Where we make material changes, we will provide you with advance notice of at least 30 days via email or an in-account notification prior to the updated Terms taking effect. Minor or non-material changes may take effect immediately upon posting. The most current version of these Terms will always be available on our website.

Your continued use of the Services following the effective date of any updated Terms constitutes your acceptance of and agreement to be bound by those updated Terms. If you do not agree to the updated Terms, you must discontinue use of the Services and may cancel your subscription before the changes take effect.

17. Severability & Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

By completing your subscription purchase, you confirm that you are 18 years of age or older, that you have read and fully understood these Terms of Service, and that you unconditionally agree to be bound by them. Thank you for being a valued member of CineFlox.